Charlotte Pool Build MatchCharlotte, NC · Matching service Get matched

Charlotte Pool Build Match is a free referral service, not a contractor. Independent pros pay us when we match you — How we're paid.

Your rights.

Do-Not-Call Policy

Effective date: · Version: t12-r3-2026-10-01

Charlotte Pool Build Match operates Charlotte Pool Build Match and other home-service matching sites. This is our written policy for honoring requests not to be called or texted.

  1. Who we contact. We call or text only people who asked us for help (by form, call or text) about their own request, and only about that request. We do not buy phone lists, cold-call, or send texts to anyone who hasn't opted in.
  2. Internal do-not-call list. When anyone asks us to stop — by replying STOP or any similar words, saying "stop" or pressing 9 on a call, emailing hello@charlottepoolbuildmatch.com, using charlottepoolbuildmatch.com/privacy-choices/, or telling us any other reasonable way — we add the number to our internal do-not-call list immediately, and in any case within 10 business days, for every site and channel we operate. The request is kept permanently.
  3. Pros. We pass new opt-outs about an introduced request to the matched pro within one business day, and our agreement requires the pro to honor them.
  4. National and state registries. We do not make telemarketing calls or texts to numbers on the National Do Not Call Registry or a state registry unless the person asked us to contact them (and then only for up to 3 months after their inquiry for anything beyond their request) or gave written permission. We check the registries at least every 31 days before any contact that isn't a direct response to a request.
  5. Identification. Every call and text says it is from Charlotte Pool Build Match and gives a way to reach us; automated calls also state Charlotte Pool Build Match and a callback number at the start.
  6. Hours and frequency. We contact people only outside 09:00–19:00 Monday–Saturday (no Sundays or legal holidays) their local time (earlier or later only when replying immediately to a message or call they just made), and no more than 3 times in 24 hours about the same request.
  7. Training. Everyone who contacts consumers for us, and every automated script we use, is trained on or built to follow this policy.
  8. Records. We keep opt-out records and consent records for at least 5 years.

Effective 2026-10-01. Questions: hello@charlottepoolbuildmatch.com · 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA.